Answers to the questions we are asked most often, covering booking, tickets, refunds, event travel and travelling with us.
Book your tickets today. Secure our best prices when you book online, and guarantee your seat.
We accept the following payment methods: credit and debit cards, Apple Pay and Google Pay.
Booking online not only guarantees you the best fare, but also reserves your seat on the service of your choice. It’s the easiest way to take the stress out of your travel!
We accept the Free Travel Pass on all services. You can travel free of charge by boarding at any of our stops, subject to seat availability. You must have a valid free travel pass to be validated on our ticket machine when boarding.
Yes, if you have a free travel pass which indicates that a companion is entitled to travel with you.
If you’re aged 19-25 and have a valid Young Adult Leap Card, or have a valid Student TFI Leap Card available for students in full-time education or training who are either 16-18 years of age or 26 years and above, you can purchase this type of ticket. Valid Leap Cards must be shown to drivers on boarding the coach.
You can download your ticket directly from the confirmation page after booking. We will also send a copy to the email address you provided. A digital or printed copy of your ticket containing the QR code must be presented to the driver when boarding.
Yes, you can purchase a ticket from the driver, subject to seat availability. We accept both cash and Leap Card payment onboard.
For multiple passengers, all e-tickets are combined into one PDF file sent to your email.
No, there is no need to print your ticket. You can simply show the ticket on your mobile phone or tablet to the driver.
Please allow up to 15 minutes for the email to arrive and be sure to check your spam or junk folder. If it’s still not there, please contact us at 042 937 8188, by email at customerservice@matthews.ie or via our contact form. Please ensure you have the name and email address used for the booking, and we will resend your tickets to you.
You can view or download your e-ticket from your email or in Manage Trip > Booking Details.
We offer discounted child fares on all our routes for children aged 4-13 years (inclusive). Please note, children aged 13 or younger must be accompanied by a responsible adult aged 16 or over. Our drivers may ask for proof of age when boarding.
We offer free travel for up to two children aged 0-3 (inclusive) accompanied by an adult fare-paying passenger. Please remember to purchase infant tickets when booking.
You can buy tickets on our website online or from our driver on the day. For the best prices and a guaranteed seat, we recommend booking online.
If you entered the wrong email address and can’t find your ticket, please contact our customer service team at customerservice@matthews.ie, via our contact form or by calling us at 042 937 8188. To help us find your booking, please provide your full name, travel date, and the incorrect email address you used if possible.
Passengers cannot currently amend their booking details online. If you notice an error in your booking, please contact our office as soon as possible and we will do our best to help.
Changes can be made within 48 hours of booking, up to 1 hour before departure, and during office opening hours, subject to seat availability.
All tickets are non-refundable when booked online.
Refunds will only be given if Matthews has not provided the service booked. If this is the case, you will receive an automatic refund of your ticket. Refunds typically take 5-10 business days, depending on your bank and payment method.
Unfortunately tickets booked online cannot be cancelled or refunded.
Our 901 service stops in Drumcondra, across from Drumcondra Dart Station. If there is an event at Croke Park we will have extra coaches on standby for services, and we recommend early booking online to guarantee your seat.
For return services we recommend that passengers go to Cumberland Street North, due to traffic restrictions in Drumcondra.
For travel to concerts at 3Arena, Aviva Stadium or RDS, passengers must book online via the concert bus page. Here you will find specific event information such as service times and fares for your chosen event.
Yes, cancellations up to 24 hours prior to departure will be refunded back to the original payment card.
For urgent assistance, please contact our customer service team at customerservice@matthews.ie, via our contact form or by calling us at 042 937 8188, Monday to Friday 8am-5.30pm or Saturday 9am-5pm. You can also find key information about luggage, departure points, and ticket validity directly on your ticket or on our ‘Manage My Booking’ page.
Yes, we have accessible vehicles. Once you’ve made your booking, please reach out to our team at info@matthews.ie between Monday and Saturday, 9am-5pm, with your booking reference. A minimum of 72 hours notice is required in advance of travel.
No, with the exception of certified service animals, we do not permit pets on our vehicles.
We operate every day except for Christmas Day and New Year’s Day. We run our normal timetables seven days a week, except for Christmas Eve and New Year’s Eve where we may finish earlier than usual. Visit our service updates page to keep up with the latest travel information.
For your convenience, each ticket includes a complimentary luggage allowance. Passengers are entitled to:
Yes, you can take a bicycle in the luggage compartment underneath. Please note that items are carried at the owner’s risk and we would recommend that you lock your bicycle to the internal frame of the coach so that it does not move during travel.
